大学生小晶通过面试成为了一家社会服务机构的志愿者，机构为新来的志愿者配备了督导，定期举行督导会议，以下关于志愿者督导的描述中，错误的是（ ）。

IT Service Design （SD）provides good－practice guidance on the design of IT services，processes，and other aspects of service management effort .（）does not belong to the main activities of service design process.

2023-09-01 从业资格其它

A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).

2023-09-01 从业资格其它

（）is a discipline within the information technology and information systems domain and is concerned with making the planning process for information technology investments and decision-making a quicker，more flexible，and more thoroughly aligned process.

2023-09-01 从业资格其它

（）不属于网络接入技术。

2023-09-01 从业资格其它

以下关于信息传输的描述，不正确的是：（）。

2023-09-01 从业资格其它

PCDA（Deming cycle）is an iterative four－step management method used in continual improvement of processes and products.During the（）phase，the data and results gathered from the do phase are evaluated.Data is compared to the expected outcomes to see any similarities and differences.

2023-09-01 从业资格其它

Change management would typically be composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes,developing business justification and obtaining approval, managing and coordinating change implementation, monitoring and reporting on implementation, reviewing and closing （）.

2023-09-01 从业资格其它

识别风险后需要采用信息收集技术，常见的手段包括（）。

2023-09-01 从业资格其它

随着用户需求的增加，IP地址从IPv4版本成绩到IPv6版本，IPv6由（）位二进制数组成。

2023-09-01 从业资格其它

（）标志着IT服务目录条款的最终确定。

2023-09-01 从业资格其它