名片使用中的三不准是指（）

Placing the reasons before the bad news improves the chances that the reader will accept and understand the bad news.（）

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Company policy prevents us from exchanging your defective wireless router more than 30 days after you purchased it is an example of an effective explanation.（）

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When you must refuse a request，you may sometimes offer an alternative，substitute，or compromise.（）

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To take the spotlight off the bad news，place it at the end of a paragraph.（）

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Which of the following is most likely to be written as an informative report？（）

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When you organize a report indirectly，in which order should you present your ideas？（）

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Although citing sources in a formal report is essential，you do not need to cite sources in an informal report.（）

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Which of the following statement is incorrect？（）

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The first step in preparing a report is to sit down and begin writing immediately this technique allows you to capture your best ideas quickly.（）

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What is the purpose of a letter or memo of transmittal？（）

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