2023-05-19
IT Service Design （SD）provides good－practice guidance on the design of IT services，processes，and other aspects of service management effort .（）does not belong to the main activities of service design process.
2023-09-01 从业资格其它
A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).
（）is a discipline within the information technology and information systems domain and is concerned with making the planning process for information technology investments and decision-making a quicker，more flexible，and more thoroughly aligned process.
（）不属于网络接入技术。
以下关于信息传输的描述，不正确的是：（）。
PCDA（Deming cycle）is an iterative four－step management method used in continual improvement of processes and products.During the（）phase，the data and results gathered from the do phase are evaluated.Data is compared to the expected outcomes to see any similarities and differences.
Change management would typically be composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes,developing business justification and obtaining approval, managing and coordinating change implementation, monitoring and reporting on implementation, reviewing and closing （）.
识别风险后需要采用信息收集技术，常见的手段包括（）。
随着用户需求的增加，IP地址从IPv4版本成绩到IPv6版本，IPv6由（）位二进制数组成。
（）标志着IT服务目录条款的最终确定。
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